Thank you for choosing National Treasure for your jewelry needs. Please review our Terms and Conditions carefully before making a purchase on our website:
Certificate Products and Custom-Made Jewelry: For certificate products and custom-made jewelry orders where the designs have been confirmed by the customer, we do not offer refunds or exchanges. It is important to ensure that the design specifications and details are accurate before finalizing the order.
Products Not Matching GIA Specifications: In the event that any product does not match the specifications outlined by the Gemological Institute of America (GIA), we offer the option for exchange or refund. We strive to provide products that meet the highest standards of quality and accuracy, and will promptly address any discrepancies in specifications.
Return Policy: For products eligible for return, customers must contact us within a specified period from the date of purchase to initiate the return process. Returned items must be in their original condition, unworn, and with all accompanying documentation.
Exchange Process: If you wish to exchange a product for a different item or size, please contact our customer service team to discuss the exchange process and available options.
Shipping and Handling: Customers are responsible for any shipping and handling costs associated with returns, exchanges, or refunds, unless the return is due to an error on our part.
Product Care: We recommend following the care instructions provided with your jewelry to maintain its quality and longevity. Improper care or handling that results in damage may not be eligible for return, exchange, or refund.
Warranty: Please contact us if you encounter any issues with your purchase, and we will assist you in resolving the matter.
By making a purchase on our website, you acknowledge and agree to abide by these Terms and Conditions. If you have any questions or require further clarification, please reach out to our customer service team for assistance. Thank you for choosing National Treasure.